October 2020 - November 2021

Domain: Print Systems

Team: Research & Development

My Role:

●Devised automated troubleshooting log generation, reducing reseller service call costs and saving $200,000 in annual support costs

●Built an ARIMA-based order forecasting model using SAP HANA SQL, Azure and PySpark, improving operational efficiency with 70% accuracy interactive dashboard

●Analyzed NLP-driven textual analysis using PySpark, SQL and Azure on JIRA tickets, reducing bug reports by 40%

●Spearheaded the user persona development, designed front-end technical specifications, and led UAT within an agile framework

●Supported lead scrum master with sprint planning, designed five product features, and managed JIRA to track user stories and bugs